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a6 Penn Medicine Email & Microsoft 365 Applications

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Overview

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Penn Medicine O365 is the cloud-based email and calendaring service deployed to every UPHS and PSOM faculty and staff member. The subscription-based service includes a number of additional benefits: the full suite of Office 365 ProPlus applications (Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access) as well as Microsoft Teams.

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Eligibility

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Perelman School of Medicine (PSOM) Faculty, Staff, and Students are eligible for Penn Medicine O365 accounts.

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How do I Access this Service?

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Users can access their Penn Medicine O365 accounts in the following ways:

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Your Penn Medicine O365 account is a Microsoft account that provides access to Microsoft Office 365 services and applications, including Office 365 ProPlus. 

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Your Penn Medicine O365 username is your full Penn Medicine email address. Your Penn Medicine O365 password is identical to your UPHS network password. When you authenticate for Penn Medicine O365, you must enter your full Penn Medicine email address for your username. 

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Please make sure you are using this service in accordance with the University of Pennsylvania's Acceptable Use Policy and Penn Medicine Information Security policies (Intranet access only).

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Instructions for Setting Up and Using the Service

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Please complete this form to request a Penn Medicine email account.

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Frequently Asked Questions

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Why am I blocked from downloading files stored in OneDrive to my computer?

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Due to strict security policies, Penn Medicine O365 users cannot download One Drive files devices that are not managed by UPHS or are connecting from the UPHS and PSOM wired networks.  PMACS users may store a file in Penn Medicine O365 but will not be able to download them at a later time.  PMACS currently recommends saving your Microsoft Office files locally to your device, to your PMACS fileshares, or to PennBox.  If you accidentally save files to OneDrive and cannot access them, please submit a helpdesk ticket.

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I am using a University service, such as Zoom or Box, and my email address needs to be in the pennkey@upenn.edu format. How can I be sure I'm receiving email notifications from these services?

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Whenever a new PSOM faculty, staff or student is set up with a Penn Medicine email account, PSOM puts in place a rule to forward incoming email from your pennkey@upenn.edu to your Penn Medicine email address. You can test this yourself at any time by emailing your pennkey@upenn.edu and confirming you receive the test email address.

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The only exception to this rule is if you already have another Penn email address associated with your pennkey@upenn.edu. Students and employees who previously attended courses or were employed in another part of the University may have a legacy pennkey@upenn.edu email address in the University. Also, some PSOM faculty, staff and students have both Penn Medicine and University of Pennsylvania mailboxes. If you are unsure or need assistance, please submit a helpdesk ticket.

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How long are deleted emails recoverable?

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All deleted email is kept for 3 years from the time of deletion. After 3 years, they are permanently removed.

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I am active faculty/staff and my email address isn't working, What do i do?

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Please submit a helpdesk ticket.

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Who can I contact for more information?

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If you have additional questions or need assistance, please submit a helpdesk ticket or visit the Need Help section of the website.

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